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Cost of quality measurement in food manufacturing companies: the Greek case

机译：食品制造公司的质量衡量成本：希腊案例

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Purpose - The purpose of this paper is to focus on the cost of quality (CoQ) of food manufacturing companies. The study aims at empirically validating the conceptual structure of the core dimensions of CoQ (prevention, appraisal, internal and external failure cost) and determining their level and relationships. Determining the reasons for not measuring the CoQ as well as the barriers-difficulties and benefits of the CoQ measurement is also an aim of the present study. Design/methodology/approach - Greek food manufacturing companies were approached through a structured questionnaire and 91 participated in the study. Exploratory and confirmatory factor analysis, descriptive statistics and correlation analysis are applied for data analysis. Findings - The structure of the core dimensions of CoQ is empirically validated, while all of them range within medium levels and are inter-related. The reasons for companies not measuring the CoQ as well as the barriers-difficulties of companies measuring the CoQ are not significant. On the contrary, significant benefits are derived from the CoQ measurement. Research limitations/implications - The small sample of the food manufacturing companies operating in one country and the subjective business evidence collected are the main limitations of the present study. Practical implications - Food companies can be motivated to establish a robust CoQ measurement system, which would reflect the level of the CoQ dimensions. According to the results of the CoQ measurement, a food company can make decisions to increase the prevention and appraisal costs and decrease the internal- and external-failure costs in order to be more competitive in the market. Originality/value - The paper provides deeper insights into the level and inter-relations of empirically validated CoQ dimensions. Very few studies on the CoQ in food manufacturing companies have been carried out in Greece and the present study makes the picture of the CoQ status in this sector more clear.
机译：目的-本文的目的是关注食品制造公司的质量成本（CoQ）。这项研究旨在凭经验验证CoQ核心维度（预防，评估，内部和外部故障成本）的概念结构，并确定其级别和关系。确定不测量CoQ的原因以及CoQ测量的障碍，难度和益处也是本研究的目的。设计/方法/方法-通过结构化问卷与希腊食品制造公司联系，有91家公司参与了研究。探索性和确认性因素分析，描述性统计和相关性分析用于数据分析。调查结果-辅酶Q核心维度的结构已通过经验验证，而所有这些均处于中等水平且相互关联。公司无法衡量CoQ的原因以及衡量CoQ的公司的障碍和困难并不重要。相反，从CoQ测量中可以得出显着的收益。研究的局限性/含义-在一个国家/地区开展业务的食品制造公司的少量样本以及所收集的主观商业证据是本研究的主要局限性。实际意义-可以激励食品公司建立可靠的CoQ测量系统，该系统将反映CoQ维度的水平。根据CoQ的测量结果，食品公司可以做出决定，增加预防和评估成本，并减少内部和外部故障成本，从而在市场上更具竞争力。原创性/价值-本文提供了对经验验证的CoQ维度的水平和相互关系的更深入的了解。希腊很少对食品制造公司的CoQ进行研究，本研究使该行业的CoQ状况更加清晰。

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