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A valid and applicable measurement method for knowledge worker productivity

机译：有效和适用的知识工作者生产力衡量方法

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Purpose - The purpose of this paper is to propose a new method for knowledge worker productivity measurement which is based on valid principles and appropriate viewpoints. Design/methodology/approach - Based on an extensive and thorough literature review the elements that need to be taken into consideration, while designing a method for knowledge worker productivity measurement, are determined and divided into principles and viewpoints. These elements must be incorporated into the design of knowledge worker productivity measurement methods so that the correctness and accuracy of these methods can be verified. The proposed model, which is based on appropriate principles and viewpoints, determines the outputs of knowledge work with respect to the tasks that a worker's job includes. Considering nine measures, these outputs are evaluated using fuzzy numbers and, then, quantified. The inputs of knowledge work are knowledge, skills and abilities (KSAs) required to do the job. These inputs are identified and quantified using Job Element Method. Furthermore, fuzzy Data Envelopment Analysis is employed to model the productivity. Findings - In this paper, the proposed method for knowledge worker productivity measurement follows both appropriate principles and viewpoints, simultaneously. In order to validate the obtained results and explore the applicability of the proposed method, a case study was carried out at an Iranian organization in electric power industry. Statistical analyses are employed to prove the validity of the results. Based on the obtained results, the productivity of a knowledge worker is said to be high when he/she delivers the expected amount of job outputs considering the values of his/her inputs (KSAs). Originality/value - The originality of this paper is twofold. First, the extracted principles and viewpoints can serve as a guideline for the development of similar methods. Second, the proposed model offers an effective and efficient tool that can serve as the basis for the comparison among relative productivity of knowledge workers. Furthermore, the obtained results could form a basis to examine the productivity trend of each knowledge worker over different periods of time.
机译：目的-本文的目的是基于有效的原理和适当的观点，提出一种新的知识工作者生产率测量方法。设计/方法/方法-基于广泛而透彻的文献回顾，在设计知识员工生产率测量方法的同时，确定并考虑了要考虑的要素，并将其分为原理和观点。这些要素必须纳入知识工作者生产率测量方法的设计中，以便可以验证这些方法的正确性和准确性。所提出的模型基于适当的原则和观点，决定了知识工作相对于工人工作所包含的任务的输出。考虑九种度量，这些输出使用模糊数进行评估，然后进行量化。知识工作的输入是完成工作所需的知识，技能和能力（KSA）。这些输入使用作业元素方法进行识别和量化。此外，采用模糊数据包络分析对生产率进行建模。发现-在本文中，所提出的知识工作者生产率测量方法同时遵循适当的原理和观点。为了验证所获得的结果并探索该方法的适用性，在伊朗电力行业的一个组织中进行了案例研究。统计分析被用来证明结果的有效性。根据获得的结果，知识型员工在考虑其投入（KSA）的值来交付预期的工作产出量时，其生产率据说很高。创意/价值-本文的创意是双重的。首先，所提取的原理和观点可以作为开发类似方法的指南。其次，所提出的模型提供了一种有效且有效的工具，可作为比较知识工作者相对生产率的基础。此外，所获得的结果可以作为检验不同时间段内每个知识工作者的生产率趋势的基础。

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