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Measurement and management of competences by enterprise social networking

机译:通过企业社交网络衡量和管理能力

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Purpose - Literature describes the transformation process of employees' individual competences into firm-specific competences as a great challenge in the performance management and management field. Recently, to favor the transformation of competences, some companies have adopted enterprise social networking (ESN). However, not enough studies support the understanding of its role in performance management and measurement and scant attention is given to the inclusion of competences in a holistic performance measurement and management system (PMMS). To help close this gap, the purpose of this paper is to develop knowledge on the role of ESN in measurement and management of competences to favor the development of a holistic PMMS. Design/methodology/approach - The research adopts a multiple case study methodology using a qualitative meta-analysis. It investigates 32 multinational companies by case studies available in the scientific literature. Findings - The results highlight the use of ESN as a relevant support for the development of a holistic PMMS based on a high maturity in performance measurement and a democratic and participative approach in performance management. ESN provides real-time data collection, analysis and reports that encourage a democratic and participative performance management. It facilitates relationships, knowledge sharing and favors a high maturity performance measurement. Originality/value - The paper provides implications for theory, practice and society. First, the paper rationalizes the impact of ESN usage on performance measurement and management. Second, it offers new knowledge supporting practitioners in the development of holistic PMMS. Third, it highlights that ESN favors people in self-expression of own capacity, snaring artwork and knowledge on specific topics.
机译:目的-文献描述了员工个人能力向企业特定能力的转变过程,这是绩效管理和管理领域的一项巨大挑战。最近,为了支持能力转换,一些公司采用了企业社交网络(ESN)。但是,没有足够的研究支持对其在绩效管理和评估中的作用的理解,并且很少注意将能力包括在整体绩效评估和管理系统(PMMS)中。为了帮助弥合这一差距,本文的目的是发展有关ESN在能力测量和管理中的作用的知识,以促进整体PMMS的发展。设计/方法/方法-该研究采用定性荟萃分析的多案例研究方法。它通过科学文献中的案例研究对32家跨国公司进行了调查。发现-结果突出表明,ESN的使用为基于绩效评估的高度成熟和绩效管理的民主和参与性方法的整体PMMS的开发提供了相关支持。 ESN提供实时数据收集,分析和报告,以鼓励民主和参与性的绩效管理。它促进了关系,知识共享并支持高成熟度性能度量。原创性/价值-本文为理论,实践和社会提供了启示。首先,本文合理化了ESN使用对绩效衡量和管理的影响。其次,它为整体PMMS的开发提供了支持从业者的新知识。第三,它强调了ESN在自我表达自我能力,寻找艺术品和特定主题知识方面偏爱人们。

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