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Moderated influence of return frequency and resource commitment on information systems and reverse logistics strategic performance

机译：退货频率和资源投入对信息系统和逆向物流战略绩效的适度影响

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Purpose - Reverse logistics (RL) is a strategic instrument across industries. The rapid evolution of online marketplaces has led to frequent product returns with variations across diversified businesses. These marketplaces have caused potential losses due to fraudulent returns, hence requiring a commitment of resources to RL. With information systems (IS) playing a role in improved supply chain performance, the purpose of this paper is to analyse the impact of a conceptualized IS framework on achieving RL strategic outcomes, under the individual moderating influence of resource commitment (RC) and return frequency. Design/methodology/approach - Data have been collected through a questionnaire from top to middle management executives managing the supply chain, logistics and IS. Moderated regression analysis was conducted on the collected sample using Hayes' (2013) process modeling. Findings - The study depicts that IS capability, IS for logistics, IS partnership quality and IS for value addition lead to RL strategic benefits. Also, return frequency and RC act as relatively strong moderators with a negative impact. When analyzed for the individual IS constructs, RC has a stronger moderating impact than return frequency. Practical implications - The IS usage framework can be used effectively by practitioners for enhancing strategic RL performances depending on variations in committed resources and return frequency for individual industries. Originality/value - The study proposes an IS usage framework for achieving enhanced RL strategic outcomes and emphasizes on the moderating role played by RC and return frequency for producing the results.
机译：目的-逆向物流（RL）是跨行业的战略工具。在线市场的快速发展已导致频繁的产品退货，且各行各业之间存在差异。这些市场由于欺诈性退货而造成了潜在损失，因此需要向RL投入资源。随着信息系统（IS）在改善供应链绩效中发挥作用，本文的目的是在资源投入（RC）和回报频率的个体调节影响下，分析概念化的IS框架对实现RL战略成果的影响。设计/方法/方法-数据是通过问卷调查收集的，从高层管理人员到管理供应链，物流和IS的中层管理人员。使用Hayes（2013）过程建模对收集的样本进行了适度的回归分析。调查结果-研究表明，信息系统能力，信息系统用于物流，信息系统合作伙伴质量和信息系统用于增值可带来RL战略利益。同样，返回频率和RC充当相对较弱的调节器，具有负面影响。当对单个IS结构进行分析时，RC的调节作用比返回频率要强。实际意义-从业者可以有效利用IS使用框架来提高战略RL绩效，具体取决于各个行业投入资源和回报频率的变化。原创性/价值-该研究提出了一个IS使用框架，以实现增强的RL战略成果，并强调RC发挥的调节作用以及产生结果的返回频率。

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