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Impact of PMS on organizational performance and moderating effects of context

机译：PMS对组织绩效的影响和情境的调节作用

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摘要

Purpose - The purpose of this paper is to explore the impact of performance measurement systems (PMS) on organizational performance in public sector. In addition, it investigates the moderating effects of the organizational context. Design/methodology/approach - Using a multivariate analysis, the authors investigate the extent of PMS used among Portuguese Government agencies and their effects on organizational performance. Data were gathered from the only survey (based on their Comparative Public Organization Data Base for Research and Analysis survey) applied to the Portuguese Government agencies. Findings - The authors find that the extent to which agencies use PMS is positively associated with the organizational performance (in a multidimensional perspective). Moreover, the organizational performance is contingent upon the fit between PMS and the agency's context in light of the contingency theory (especially the orientation to citizens and the level of competition). Originality/value - Although prior research has studied the use of PMS in public sector organizations, one question that has not been effectively answered is whether performance information is effectively used to improve public sector performance. In this way, this paper contributes to the understanding of the impact of PMS on the organizational performance, providing empirical evidence in a country that is in a period of "transition" in the introduction of NPM reforms.
机译：目的-本文的目的是探讨绩效评估系统（PMS）对公共部门组织绩效的影响。此外，它还研究了组织环境的调节作用。设计/方法/方法-使用多变量分析，作者调查了葡萄牙政府机构中使用的PMS的程度及其对组织绩效的影响。数据是从应用于葡萄牙政府机构的唯一调查（基于其比较公共组织研究和分析数据库）收集的。结论-作者发现，机构使用PMS的程度与组织绩效呈正相关（从多维角度看）。而且，组织绩效取决于偶然性理论（特别是对公民的取向和竞争水平）在PMS与代理机构环境之间的适合性。原创性/价值-尽管先前的研究已经研究了PMS在公共部门组织中的使用，但尚未有效回答的一个问题是绩效信息是否有效地用于改善公共部门的绩效。通过这种方式，本文有助于理解PMS对组织绩效的影响，为在正处于NPM改革引入“过渡”时期的国家提供经验证据。

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