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首页> 外文期刊>International journal of productivity and performance management >Investigating knowledge workers' productivity using work design theory
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Investigating knowledge workers' productivity using work design theory

机译：使用工作设计理论调查知识工作者的生产率

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Purpose - The purpose of this paper is to examine the suitability of job and work design theory for investigating knowledge workers' productivity. The review is a response to recommendation and adoption of the motivational human resource management approach by a number of knowledge management researchers. The authors show that the existing literature on this topic overlooks key criticisms of HRM job and work design theory itself. The authors suggest modifications. Design/methodology/approach - The paper proceeds by outlining knowledge management researchers' arguments rejecting the application of traditional measurement approaches to investigating knowledge workers' productivity. The review develops to examine the various arguments for adopting work design theory and considers the key contributions and critiques in this field. Drawing on the insights of key HRM work design critics, the paper concludes by offering suggestions for a model suitable for examining the drivers of knowledge work productivity in process. Findings - The principle finding is that Morgeson and Humphrey's (2006) Work Design Questionnaire (WDQ) stand as the most conceptually consistent and methodologically considered human resource management work design theory. However, this model must itself be modified to include a category of organizational contextual work characteristics. For application to the filed of knowledge management, WDQ must also be expanded to include knowledge sharing, role breadth self-efficacy and employee well-being as key work design mediators and outcomes. Research limitations/implications — Greater consideration needs to be given to the distinction between knowledge sharing as a work design mediator and as a work design outcome. Morgeson and Humphrey themselves note that the "common method variance" problems arising in psychometric research have been reduced but not completely eliminated from their model. Practical implications - Survey instruments based on the recommended model potentially provide a valuable means for understanding and enhancing productivity in a variety of knowledge intensive service industries. The pronounced benefit of this model is that it is applicable in cross-industry and cross-occupational contexts, unlike many existing knowledge worker productivity models. This is an advantage, given the centrality of the inter-connectivity of different types of activities and industries in knowledge work. Social implications - Work design prioritizes employee motivation and support and links this to the quality of work and the well-being of clients. The benefits of well-designed knowledge work extend well beyond the generation of specific innovations and macroeconomic productivity improvements. Originality/value - Job design and work design theory have been applied in the field of knowledge management. However, the applications have largely overlooked key critiques of the established models in the human resource management literature. The paper fills this gap. Its original suggestions for modifying Moregeson and Humphry's (2006) WDQ reflect the authors' in-depth analysis of the literature.
机译：目的-本文的目的是检验工作和工作设计理论是否适合调查知识型员工的生产率。该评论是对一些知识管理研究人员对建议和采用激励性人力资源管理方法的回应。作者表明，有关该主题的现有文献忽略了对人力资源管理工作和工作设计理论本身的主要批评。作者建议进行修改。设计/方法论/方法-本文概述了知识管理研究人员的观点，这些观点拒绝了传统测量方法在调查知识工作者生产力方面的应用。审查的目的是研究采用工作设计理论的各种论点，并考虑该领域的主要贡献和批评。本文总结了主要的人力资源管理工作设计批评者的见解，最后提出了一种模型的建议，该模型适用于检查过程中知识工作生产率的驱动因素。发现-原理发现是Morgeson和Humphrey（2006）的工作设计调查表（WDQ）是概念最一致且在方法论上被认为是人力资源管理工作设计理论的地方。但是，必须自己修改此模型以包括组织上下文工作特征的类别。为了应用于知识管理领域，WDQ还必须扩展为包括知识共享，角色广度自我效能感和员工福祉作为关键工作设计的中介者和成果。研究的局限性/含义-需要更多地考虑知识共享作为工作设计中介和工作设计成果之间的区别。 Morgeson和Humphrey自己指出，心理测量学研究中出现的“通用方法差异”问题已经减少，但并未从模型中完全消除。实际意义-基于推荐模型的调查工具可能为理解和提高各种知识密集型服务行业的生产率提供宝贵的手段。与许多现有的知识工作者生产力模型不同，此模型的显着优点是它适用于跨行业和跨职业的环境。鉴于知识活动中不同类型的活动和行业的相互联系的中心地位，这是一个优势。社会影响-工作设计优先考虑员工的动力和支持，并将其与工作质量和客户的福祉联系起来。精心设计的知识工作的好处远远超出了产生特定创新和提高宏观经济生产率的范围。创意/价值-工作设计和工作设计理论已应用于知识管理领域。但是，这些应用程序在很大程度上忽略了人力资源管理文献中对已建立模型的关键批判。本文填补了这一空白。它对修改Moregeson和Humphry（2006）WDQ的最初建议反映了作者对文献的深入分析。

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