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Editorial

机译:社论

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摘要

Does technology help or hinder productivity and performance? There are two basic schools of thought on this issue - though, as ever, these are not straightforward. The first is that the introduction of technology can transform processes for the better, improving both quality and productivity. Of course, this school of thought is often promulgated by suppliers of the technology, keen to sell a positive message about their products. The evidence is not so clear. We all know organisations that have "automated" their processes using new technology - but then found that they have automated their inefficient or unreliable processes, so that their key outcome is that they can now make mistakes and errors faster.
机译:技术会帮助还是阻碍生产力和性能?关于此问题,有两种基本的思想流派-尽管与以往一样,它们并不简单。首先是技术的引进可以改善流程,提高质量和生产率。当然,这种思想流派经常是由技术的供应商发布的,他们热衷于出售有关其产品的正面信息。证据不是很清楚。我们都知道使用新技术将流程“自动化”的组织-但是随后发现他们已经将效率低下或不可靠的流程自动化了,因此其主要结果是他们现在可以更快地犯错。

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