• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>The International Journal of Productivity and performance management >Private and public services: productivity and performance migration
【24h】

Private and public services: productivity and performance migration

机译：私人和公共服务：生产力和绩效转移

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - When comparing and contrasting features of the public service sector with those of the private service sector, the differences between the notions of customer and citizen, notable in the past, are now blurring. Whilst acknowledging the important differences that exist between the two service sectors, the authors seek to address the recent structural changes in the public service sector that aim to adopt best practices taken from the private into the public sector. The purpose of this paper is to elaborate on the important differences in public and private service delivery processes; with an emphasis on the need for improved definitions. Design/methodology/approach - The literature reviews undertaken were qualitative synthesis in nature. Content analysis was undertaken and applied in reviewing 39 literature of sub-fields of public and private service delivery, published in English-speaking peer-reviewed journals. Findings - Based on the literature review, a promising approach for public sector productivity might be the disaggregated approach. Such an approach, focusing on the output components at a tactical level, could alleviate the problems related to public service productivity measurement (i.e. the problem of output definition). In particular, it could help define outputs at the operative level. Such measures could then percolate up to the strategic level (by aggregating the operative level results). Clearly this remains an interesting challenge for the productivity and performance management discipline and worthy of greater examination. Research limitations/implications - The authors compared and contrasted appropriate performance and productivity tools and highlight the challenges in adopting performance and productivity measures in the public sector in an attempt to become more efficient and effective. Until greater understanding is gained, there is little likelihood of successfully transferring models of productivity and performance management between the sectors or the development of appropriate models. Originality/value - To date, there has been inadequate attention given to identifying, comparing and contrasting the significant differences between the organisations that deliver the public funded services and those in the commercial private services sector. This work highlights specific areas for future research.
机译：目的-在将公共服务部门的特征与私人服务部门的特征进行比较和对比时，过去所关注的顾客和公民概念之间的差异现在正在变得模糊。在承认两个服务部门之间存在重要差异的同时，作者力图解决公共服务部门最近的结构性变化，这些变化旨在采用从私营部门进入公共部门的最佳实践。本文的目的是阐述公共和私人服务提供过程中的重要区别；强调需要改进定义。设计/方法/方法-所进行的文献综述本质上是定性综合。进行了内容分析，并将其应用于审查以英语为母语的同行评审期刊上发表的39篇公共和私人服务提供子领域的文献。调查结果-根据文献综述，一种有前途的提高公共部门生产率的方法可能是分类方法。这种在战术层面侧重于产出组成部分的方法可以减轻与公共服务生产率衡量有关的问题（即产出定义问题）。特别是，它可以帮助定义操作级别的输出。然后，此类措施可能会渗透到战略层面（通过汇总运营层面的结果）。显然，对于生产力和绩效管理学科而言，这仍然是一个有趣的挑战，值得进一步研究。研究的局限性/含义-作者对适当的绩效和生产率工具进行了比较和对比，并强调了在公共部门采用绩效和生产率措施以提高效率和效力时所面临的挑战。在不加深了解之前，几乎不可能成功地在部门之间转移生产力和绩效管理的模型或开发适当的模型。原创性/价值-迄今为止，对提供公共资助的服务的组织与商业私人服务部门的组织之间的重大差异的识别，比较和对比一直没有给予足够的重视。这项工作强调了未来研究的特定领域。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号