• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>International journal of productivity and performance management >The fallacy of the context: An empirical study of the influence of the context on the use of performance management in the public sector
【24h】

The fallacy of the context: An empirical study of the influence of the context on the use of performance management in the public sector

机译：语境的谬误：对语境对公共部门绩效管理使用影响的实证研究

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - The aim of this paper is to research the effectiveness of different forms of performance management and to trace the factors which influence these effectiveness. In order to better emphasize the context dimensions, it also aims to study two municipal processes in the Dutch public sector, i.e. treatment of building permits and the establishment of environmental policy papers. Design/methodology/approach - The study analyses 57 Dutch municipalities on performance management. Findings - The research shows that management should not intervene nor should it focus on the process itself, contrary to what is normally thought and done. This study also points out that the type of management on output is more important for the effectiveness than the context of the processes. The conclusion may be drawn that process control will lead to less effectiveness in almost all cases. Effective output management should be confined to a combination of input and output control. Although the general management has the tendency to engage in the way processes are conducted, it will need to resist this tendency as much as possible. In addition, intermediate control is ineffective. In the investigated processes more capacity was needed when the general management exercised intermediate control, regardless of the mode. This conclusion is at odds with the widely endorsed desirability and need for intermediate control (monitoring). Control ex ante, in contrast, increases effectiveness in every case. The impression arises that opting for less control (only ex ante and not on processes) makes the type of management more effective. Originality/value - Output management will have to take the context into account, but also give decentralized managers sufficient degrees of freedom. In order to decentralize adequately, the correct type of management will need to be chosen. Although most authors endorse the importance of context and believe the possibility of output management to be almost completely dependent on this context, this study shows that the effectiveness of output management is virtually entirely dictated by the chosen type of management, no matter the context. The type of management allocating as much freedom to decentralized management as possible, offers the best basis for effective action. Paradoxically, general management could maximize its effectiveness by interfering as little as possible with the process at stake.
机译：目的-本文的目的是研究不同形式的绩效管理的有效性，并找出影响这些有效性的因素。为了更好地强调上下文的范围，它还旨在研究荷兰公共部门中的两个市政程序，即处理建筑许可证和制定环境政策文件。设计/方法/方法-该研究分析了荷兰的57个城市的绩效管理。发现-研究表明，管理人员不应干预，也不应专注于流程本身，这与通常的想法和做法相反。这项研究还指出，对产出的管理类型对于有效性而言比过程的环境更为重要。可以得出结论，在几乎所有情况下，过程控制都会导致有效性降低。有效的输出管理应限于输入和输出控制的组合。尽管一般管理人员倾向于参与执行流程的方式，但是它将需要尽可能地抵制这种趋势。另外，中间控制是无效的。在调查的过程中，当总经理采用中间控制时，无论采用哪种方式，都需要更多的能力。这个结论与广泛认可的期望和对中间控制（监视）的需求是矛盾的。相反，事前控制在每种情况下都可以提高有效性。产生的印象是，选择较少的控制（仅事前控制，而不是对流程进行控制）使管理类型更加有效。原创性/价值-产出管理将必须考虑环境，但也要赋予分散管理人员足够的自由度。为了充分下放权力，需要选择正确的管理类型。尽管大多数作者都认可上下文的重要性，并相信产出管理的可能性几乎完全取决于该上下文，但本研究表明，无论何种上下文，产出管理的有效性实际上完全取决于所选择的管理类型。为分散式管理分配尽可能多的自由的管理类型，为采取有效行动提供了最佳基础。矛盾的是，一般管理可以通过尽可能少地干预所面临的过程来最大化其有效性。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号