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摘要

When discussing Performance management, there are often issues about a balance between productivity and quality … the question is whether an Organisation can improve both at the same time … or whether improving one has a negative effect on the other. Without entering into any meaningful discussion, it is worth an observation on a recent flight on a budget airline. Clearly they have got productivity right -otherwise they could not deliver Service on at the prices they Charge - but on this recent experience, they seem to think the threshold for acceptable quality is rather low. The research papers in this issue deal with both productivity and quality. The first paper by Hailesilasie considers the determinants of employee Performance for individuals working in the Ethiopian public sector. For the Journal we are encouraging papers from around the world and are particularly keen on understanding the productivity and Performance management regimes taking place in all economies. In the research carried out in Ethiopia Hailesilasie found that many organisations were engaging in Business Process Re-engineering - an approach many Western companies implemented in the 1980s. We can only hope that some of the lessons regarding BPR and its implementation have been considered in Ethiopia allowing them to benefit from improved Performance in their processes and outcomes. The research presents findings that reflect a dynamic nature of employees' Performance dependent on a number of factors which need to be taken into account when considering implementing Performance related pay as well as BPR.
机译:在讨论绩效管理时,经常会出现生产率和质量之间的平衡问题……问题是组织是否可以同时改善两者……或者改善一个组织是否会对另一个组织产生负面影响。在不进行任何有意义的讨论的情况下,值得对廉价航空公司的近期航班进行观察。显然,他们的生产力是正确的-否则他们将无法按其收取的价格提供服务-但根据最近的经验,他们似乎认为可接受的质量的门槛相当低。本期的研究论文涉及生产率和质量。 Hailesilasie的第一篇论文考虑了在埃塞俄比亚公共部门工作的个人的员工绩效的决定因素。对于《华尔街日报》,我们鼓励世界各地的论文,尤其热衷于了解所有经济体中的生产力和绩效管理制度。 Hailesilasie在埃塞俄比亚进行的研究中发现,许多组织都在进行业务流程重组,这是1980年代许多西方公司所采用的方法。我们只能希望在埃塞俄比亚考虑了有关业务流程再造及其实施的一些经验教训,使他们能够从其流程和成果的绩效提高中受益。该研究提出的发现反映了员工绩效的动态性质,取决于许多因素,这些因素在考虑实施与绩效相关的薪酬和业务流程再造时需要予以考虑。

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  • 来源
    《Work study》 |2009年第3期|213-214|共2页
  • 作者

    Zoe Radnor; John Heap;

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