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Perceived importance of performance management metrics among UK theatre companies: An empirical investigation

机译：在英国剧院公司中，绩效管理指标的重要性被认为是一项实证研究

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Purpose - The purpose of this paper is to examine the extent of the use of performance managementrnmetrics by UK theatre companies, the levels of importance attached to various types of measures, andrnpossible determinants of managerial perceptions of the importance of each category.rnDesign/methodology/approach - A model was constructed which hypothesised that the types ofrnmetrics regarded as most important by theatre managements depended on organisational identity,rnfinancial situation, environmental volatility, production diversity and visitor orientation. This wasrntested via a survey of 195 UK theatres.rnFindings - A theatre's financial situation greatly influenced the categories of metrics that itsrnmanagement deemed to be important, exerting both a direct effect and indirect impacts. Anrnorganisation's "artistic identity" also affected the dimensions of the operations that its managementrnsought to measure.rnResearch limitations/implications - The data were self-reported; less than a majority of thernsampling frame participated in the study; and managers in theatres that used few or no metrics mayrnhave been less likely to respond to the invitation to take part in the study. It was not possible withinrnthe confines of an already crowded questionnaire to explore the influences of various stakeholders on arntheatre management's choice of metrics.rnPractical implications - Environmental circumstances and managerial inclinations seeminglyrndetermined the metrics that were considered important, but the metrics involved were not necessarilyrnthose that should have been applied.rnOriginality/value - This is the first empirical study to determine the factors that cause theatrernmanagements to prioritise the use of specific types of performance metrics and to explain variations inrnorganisational behaviour in this regard.
机译：目的-本文的目的是研究英国剧院公司使用绩效管理指标的程度，对各种类型措施的重视程度以及管理对每种类别重要性的看法的可能决定因素。设计/方法/方法-建立了一个模型，该模型假设战区管理人员认为最重要的度量标准类型取决于组织的身份，财务状况，环境动荡，生产多样性和访客定向。这是通过对195个英国剧院进行的一项调查而证实的。rn结果-剧院的财务状况极大地影响了其管理认为重要的指标类别，既产生直接影响，也产生间接影响。 Anrnorganisation的“艺术身份”也影响了其管理层应衡量的运营规模。rn研究局限/含义-数据是自我报告的；少于大多数抽样框架参加了研究；剧院中很少或根本没有使用指标的经理可能不太可能响应邀请参加这项研究。不可能在一个已经很拥挤的调查表的范围内探讨各种利益相关者对剧院管理机构选择指标的影响。原始性/价值-这是第一项实证研究，旨在确定导致剧院管理优先考虑使用特定类型绩效指标的因素，并解释这方面的组织行为变化。

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