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首页> 外文期刊>The International Journal of Productivity and performance management >The applicability of an operations management approach to councils' waste services
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The applicability of an operations management approach to councils' waste services

机译：运营管理方法对议会废物服务的适用性

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Purpose - This paper arises from a study examining the causality of change by exploring whether best value and performance management had caused change within councils' waste services. The purpose of this paper is to represent one of the unforeseen findings arising from the research programme. Design/methodology/approach - The paper was an exploratory, inductive theory-building study using a practitioner-researcher approach to develop a conceptual model based upon a literature review and a case study research methodology. Findings - The paper finds that, despite much publicity, the cases studied did not use performance management frameworks to structure change and, in this regard, operations management may offer a better approach by which councils could include operational service delivery within the development of corporate strategy. Research limitations/implications - The practitioner-researcher approach provided particular insights to this paper, which may not be apparent otherwise. One of the principal findings was that there appeared to be an absence of coordinated independent research relating to management theory and councils' service delivery, as opposed to private sector applications of theory and practice, which appears unbalanced, especially given that the public sector is one of the largest employers in the UK. Simply transferring private sector performance management approaches without scrutiny and amendment to the different cultural and structural working environment within councils would appear imperfect and likely to create ad hoc success. These findings relate specifically to councils' waste services but may have a relevance outwith these operations. Practical implications - This paper recommended that further research should be conducted to develop a greater understanding of council management practice and how this could be positively affected. Simply recommending the transposition of private sector approaches was unlikely to work and, similarly, the current hands-off approach adopted both between government and councils and between councils' corporate centres and their operational services suggested the emergence of strategic/operational divides. This could be overcome with a more balanced approach and secondments between the different tiers. Originality/value - As practitioner-research, this paper provides an insight into how councils' waste services are prioritizing change, which highlights the emergence of an apparent, growing dislocation between different government tiers. These findings emerge following case study research from a service whose perspectives on management theory rarely get expressed, due to the demands arising from daily operational delivery.
机译：目的-本文源于一项研究，该研究通过探讨最佳价值和绩效管理是否在议会废物服务中引起了变化来研究变化的因果关系。本文的目的是代表研究计划产生的不可预见的发现之一。设计/方法论/方法-本文是一项探索性，归纳性理论构建研究，使用从业人员-研究人员的方法来开发基于文献综述和案例研究方法的概念模型。调查结果-该论文发现，尽管进行了大量宣传，但所研究的案例并未使用绩效管理框架来组织变革，因此，运营管理可能会提供一种更好的方法，使理事会可以将运营服务的提供纳入公司战略的制定中。研究的局限性/含义-从业者－研究者的方法为本文提供了特殊的见识，否则就可能不明显。主要发现之一是，似乎缺乏与管理理论和议会服务提供相关的协调独立研究，而私营部门在理论和实践上的应用则显得不平衡，特别是考虑到公共部门是其中之一。英国最大的雇主之一。简单地转移私营部门的绩效管理方法而不进行审查和修改理事会内部不同的文化和结构性工作环境，似乎是不完美的，并且可能会产生临时的成功。这些调查结果专门涉及议会的废物服务，但可能与这些行动有关。实际意义-本文建议应进行进一步的研究，以加深对议会管理实践以及如何对其产生积极影响的了解。简单地建议不建议采用私营部门的方法，这是行不通的，并且类似地，当前政府与理事会之间以及理事会的企业中心及其运营服务之间采用的不干预方法表明了战略/运营鸿沟的出现。可以通过在各个层之间采用更加平衡的方法和借调来克服这一问题。原创性/价值-作为从业人员研究，本文提供了对议会废物服务如何优先考虑变更的见解，这凸显了不同政府层级之间日益明显的错位的出现。这些发现是在某服务公司进行案例研究之后得出的，由于日常运营交付带来的需求，该服务的管理理论观点很少得到表达。

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