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首页> 外文期刊>The International Journal of Productivity and performance management >Performance measurement system for healthcare processes
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Performance measurement system for healthcare processes

机译：医疗保健过程绩效评估系统

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摘要

Purpose - The purpose of this article is to provide an overview and evaluation of performance measurement systems and also present a framework for the selection of an appropriate performance measurement system for healthcare processes. Design/methodology/approach - The paper provides a brief review of the existing performance measurement frameworks. On the basis of review, performance measurement system criteria are identified and accordingly a framework has been proposed for measuring performance in healthcare processes. Findings - The measurement of performance of a healthcare organization is still an unresolved issue. A performance measurement system should be sensitive to changes in the external and internal environment of an organization. The proposed framework measures performance from a multi and interrelated perspective, namely efficiency, effectiveness and flexibility. Practical implications - The study will help the healthcare organization to know how they are performing; it will also help in benchmarking the organization so that customers know the value of the money they pay for the service. Originality/value - The framework presented provides a performance measurement system for healthcare processes that is sensitive to change in the external and internal environment of an organization.
机译：目的-本文的目的是提供绩效评估系统的概述和评估，并为选择适合医疗保健过程的绩效评估系统提供框架。设计/方法/方法-本文简要介绍了现有的绩效评估框架。在审查的基础上，确定了绩效衡量系统标准，因此提出了一个框架，用于衡量医疗保健过程中的绩效。调查结果-衡量医疗保健机构绩效的问题仍未解决。绩效评估系统应对组织外部和内部环境的变化敏感。拟议的框架从多个相互关联的角度衡量绩效，即效率，有效性和灵活性。实际意义-该研究将帮助医疗机构了解他们的表现；它还将有助于对组织进行基准测试，从而使客户知道他们为服务支付的钱的价值。原创性/价值-提出的框架为医疗保健过程提供了一个绩效衡量系统，该系统对组织的外部和内部环境的变化敏感。

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