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首页> 外文期刊>The International Journal of Productivity and performance management >Objective and self-report work performance measures: a comparative analysis
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Objective and self-report work performance measures: a comparative analysis

机译：目标和自我报告工作绩效指标：比较分析

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Purpose - The purpose of this paper is to assess the feasibility and comparability of daily self-report and objective measures of work performance in complex office tasks, and factors affecting the correlation between these measures. Design/methodology/approach - Medical bill auditors provided daily information for 12 weeks through interactive voice response (IVR) on their speed, concentration and accuracy at work, compared to their best job performance. Findings - The paper found that 124 of 142 recruited subjects (87 percent) completed > 50 percent of daily IVR reports. Concentration, speed and accuracy were highly inter-correlated (R = 0.75), and right-skewed (mean speed = 7.7, SD = 1.5). Mean adjusted daily productivity rate (MAP) was 34 bills/hour (range 4.7 to 111, SD12.6,61 percent within-person variation). Subject-specific speed - MAP correlation varied from R = -0.20 to +0.75 (mean, 0.28). Health status, years on job, age, IVR completion rate, site, month of study, or total hours worked were not associated with these variations. Originality/value - This paper provides an unprecedented level of detail in the comparison of self-reported and objective daily measures of work performance, demonstrates the feasibility of data collection and analysis, and identified significant inconsistencies among workers in the correlation between the two types of measures. Results demonstrated that daily self-reports cannot be used as a direct surrogate for objective performance measures.
机译：目的-本文的目的是评估日常自我报告和客观指标在复杂办公室任务中的绩效的可行性和可比性，以及影响这些指标之间相关性的因素。设计/方法/方法-与最佳工作绩效相比，医疗账单审计员通过交互式语音响应（IVR）提供了12周的每日信息，以了解其工作速度，注意力和准确性。调查结果-该论文发现142名应征者中有124名（占87％）完成了每日IVR报告的50％以上。浓度，速度和准确度高度相关（R = 0.75），并且右偏（平均速度= 7.7，SD = 1.5）。调整后的平均每日生产率（MAP）为每小时34个帐单（范围在4.7到111之间，人内差异为SD12.6.61％）。特定于受试者的速度-MAP相关性从R = -0.20到+0.75（平均值为0.28）变化。健康状况，工作年限，年龄，IVR完成率，工作地点，学习月份或总工作时间与这些差异无关。原创性/价值-本文在比较自我报告和客观的日常工作绩效指标时提供了前所未有的详细程度，展示了数据收集和分析的可行性，并确定了两种类型的关联之间工人之间的显着矛盾。措施。结果表明，每日自我报告不能用作客观绩效指标的直接替代。

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