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首页> 外文期刊>The International Journal of Productivity and performance management >Public performance measurement An assessment of the state-of-the-art and models for citizen participation
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Public performance measurement An assessment of the state-of-the-art and models for citizen participation

机译：公共绩效评估对公民参与的最新技术和模型的评估

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Purpose - This paper seeks to present an overview of the state-of-the-art of public performance measurement in the USA. The growing degree of sophistication of performance measurement tools is highlighted as well as some of the current challenges associated with implementing meaningful performance measurement systems. More importantly, models where citizens participate directly in the process of assessing and measuring the performance of government are introduced. Overall, this article aims to address the following questions: what is the state-of-the-art of public performance measurement? How are citizens adding meaning to the performance measurement process? Design/methodology/approach - This paper offers a literature review that assesses the state of practice of performance measurement as a tool for management. In addition to highlighting the value of this management tool, models of citizen-driven performance measurement are offered as strategies for measuring what matters to citizens. Findings - While there are challenges associated with implementing systems of performance measurement, evidence shows that including citizens in the process adds value to the overall process. Originality/value - This paper assesses the state-of-the-art and utility of public performance measurement. Strategies and models are offered to bridge the interests of public managers and citizens in the process. These approaches, or modified versions, can be adopted and implemented in many contexts and may serve as useful tools for the international community.
机译：目的-本文旨在介绍美国公共绩效评估的最新技术。着重指出了性能测量工具的日趋完善以及与实施有意义的性能测量系统相关的一些当前挑战。更重要的是，引入了公民直接参与评估和衡量政府绩效过程的模型。总体而言，本文旨在解决以下问题：什么是公共绩效衡量的最新技术？公民如何在绩效评估过程中增加意义？设计/方法/方法-本文提供了一篇文献综述，评估了绩效测量作为管理工具的实践状态。除了强调此管理工具的价值外，还提供了以市民为导向的绩效评估模型，作为衡量对公民而言重要的战略。调查结果-尽管实施绩效评估系统存在挑战，但有证据表明，将公民纳入流程可以为整个流程增添价值。原创性/价值-本文评估了公共绩效评估的最新水平和效用。在此过程中提供了策略和模型来桥接公共管理人员和公民的利益。这些方法或修改的版本可以在许多情况下采用和实施，并且可以作为国际社会的有用工具。

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