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Building performance through in-process measurement Toward an 'indicative' scorecard for business excellence

机译:通过过程中的衡量来提高绩效建立“指示性”记分卡以实现卓越业务

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摘要

Performance measurement is increasingly important in every aspect of life today. Unfortunately, the main emphasis appears to be on historical measures, justifying or reporting actions after the event, rather than process measures, monitoring activities as they occur. Thus, existing performance measurement frameworks have shortcomings that may prevent them from being an effective control and predict mechanism for business operations. To address these shortcomings, this paper proposes the use of Burbidge's connectance concept and the Incremental Calculus approach for building an "indicative" scorecard for performance measurement. An example of this approach is given, and plans for further research are discussed.
机译:绩效评估在当今生活的各个方面变得越来越重要。不幸的是,主要重点似乎放在历史措施上,在事件发生后证明或报告行动,而不是过程措施,在活动发生时进行监控。因此,现有的绩效评估框架存在一些缺点,可能会使其无法成为业务运营的有效控制和预测机制。为了解决这些缺点,本文提出了使用Burbidge的连通性概念和增量微积分方法来构建用于绩效评估的“指示性”计分卡。给出了这种方法的一个例子,并讨论了进一步研究的计划。

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