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首页> 外文期刊>International journal of productivity and quality management >Relationship between organisational culture, quality practices and performance: conceptual framework
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Relationship between organisational culture, quality practices and performance: conceptual framework

机译：组织文化，质量实践与绩效之间的关系：概念框架

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摘要

This study aims to propose a conceptual framework to investigate the impact of organisational culture on quality practices and performance. Competing values framework has been used to capture the underlying value orientation of organisational culture and used the same to check its impact on performance. This study integrated both TQM and Six Sigma quality practices and defined a new set of infrastructure and core quality practices. In case of infrastructure practices, five practices have been identified which are top management support, customer relationship, supplier relationship, workforce management and Six Sigma role structure. Also, core practices resulted into five practices viz. quality information, product/service design, process management, Six Sigma focus on metrics and Six Sigma structured methodology. Further, a pilot study has been conducted in 40 medium scale manufacturing organisations to test the reliability of the constructs developed.
机译：这项研究旨在提出一个概念框架，以调查组织文化对质量实践和绩效的影响。竞争价值框架已用于捕获组织文化的潜在价值取向，并使用其来检查其对绩效的影响。这项研究整合了TQM和6 Sigma质量实践，并定义了一组新的基础架构和核心质量实践。对于基础架构实践，已确定了五种实践，即最高管理支持，客户关系，供应商关系，劳动力管理和六个西格玛角色结构。同样，核心实践导致了五个实践。质量信息，产品/服务设计，过程管理，六西格玛专注于指标和六西格玛结构化方法。此外，已经在40个中等规模的制造组织中进行了一项试点研究，以测试所开发结构的可靠性。

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