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Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector

机译：探索质量改进计划和ISO标准在印度大理石开采领域的应用

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摘要

In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the world have implemented several quality improvement programmes like ISO, TQM and Six Sigma. This paper explores the application of quality improvement programmes in the marble mining industry of India. A questionnaire survey was designed, validated and distributed to 52 Indian marble organisations. A total of 35 responses were obtained and analysed using descriptive statistics. Then, since the literature review and preliminary results of the questionnaire indicated ISO as the most popular quality improvement approach in this sector, an exploratory case study was conducted in India's leading marble mining company to gain more in-depth information about the application of ISO in this particular industrial sector. The results revealed that the marble mining industry of India lacks far behind in relation to other industries of this country, with ISO 9000 being the most popular quality improvement approach. The results also provide evidence of the degree of awareness, implementation issues and results achieved through the ISO implementation in this industry.
机译：在全球化的时代，随着竞争的加剧，提供优质的产品和服务已成为竞争优势和确保生存的需要。为了确保这种竞争优势，世界各地不同行业的组织已实施了多项质量改进计划，例如ISO，TQM和Six Sigma。本文探讨了质量改进计划在印度大理石开采行业中的应用。设计，验证问卷调查表并将其分发给52个印度大理石组织。总共获得了35个回复，并使用描述性统计数据进行了分析。然后，由于文献回顾和问卷调查的初步结果表明ISO是该领域最受欢迎的质量改进方法，因此在印度领先的大理石开采公司中进行了探索性案例研究，以获取有关ISO在石棉中应用的更深入的信息。这个特殊的工业部门。结果表明，与印度其他行业相比，印度的大理石开采行业远远落后，ISO 9000是最受欢迎的质量改进方法。结果还提供了在该行业中通过ISO实施认识程度，实施问题和成果的证据。

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