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首页> 外文期刊>International Journal of Project Management >Effects of risks on the performance of business process outsourcing projects: The moderating roles of knowledge management capabilities
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Effects of risks on the performance of business process outsourcing projects: The moderating roles of knowledge management capabilities

机译：风险对业务流程外包项目绩效的影响：知识管理功能的调节作用

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摘要

Although business process outsourcing (BPO) can reduce cost and enhance the competitiveness of firms, the implementation of BPO projects is unsatisfactory. By integrating knowledge management capability theory and risk-based view, we develop a model of how different types of BPO risks affect project satisfaction and how knowledge management capability changes the influences of BPO risks. A survey of 121 BPO projects was conducted among BPO client department manager and project manager through a pairwise design. Empirical evidence reveals that social system, technical system, and project management risks negatively affect BPO project satisfaction. However, cultural, technological, and structural levels of knowledge management capabilities weaken the negative risk effects of social system, technical system, and project management, respectively. Different types of risks and knowledge management capabilities should be matched to achieve effective risk management. (C) 2018 Elsevier Ltd, APM and IPMA. All rights reserved.
机译：尽管业务流程外包（BPO）可以降低成本并增强公司的竞争力，但是BPO项目的实施并不令人满意。通过整合知识管理能力理论和基于风险的观点，我们建立了一个模型，该模型说明了不同类型的BPO风险如何影响项目满意度以及知识管理能力如何改变BPO风险的影响。 BPO客户部门经理和项目经理通过成对设计对121个BPO项目进行了调查。经验证据表明，社会制度，技术制度和项目管理风险会对BPO项目满意度产生负面影响。但是，文化，技术和结构水平的知识管理能力分别减弱了社会系统，技术系统和项目管理的负面风险影响。应该匹配不同类型的风险和知识管理能力，以实现有效的风险管理。 （C）2018爱思唯尔有限公司，APM和IPMA。版权所有。

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