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首页> 外文期刊>International journal of quality and service sciences >Service innovation, sustainability and quality meeting city challenges in the age of accelerations
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Service innovation, sustainability and quality meeting city challenges in the age of accelerations

机译：服务创新，可持续发展和质量迎接加速时代的城市挑战

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Purpose - The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change? Design/methodology/approach - The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmo and Gothenburg and the conceptual and theoretical frame for getting a new meaning. Findings - The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice. Research limitations/implications - Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Societal implications - The article looks into the idea of an ecosystem to achieve a balance between nature and people: "Dynamic" and "complex" ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice. Originality/value - The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.
机译：目的-本文的目的是在加速发展的时代背景下，对服务创新，可持续性和质量之间的相互依赖性提供更深入的概念性理解。研究的问题是，城市中的服务创新，可持续性和质量如何相互作用以应对技术，全球化和气候变化的挑战？设计/方法/方法-该研究采用定性研究方法，并在城市背景下采用案例研究方法。在本文中，在三个先进城市弗莱堡，马尔默和哥德堡的实证研究结果与获得新含义的概念和理论框架之间的相互作用中，以绑架过程分析和解释了加速时代所面临的挑战。调查结果-本文表明，在加速时代，需要对服务创新，可持续性和质量之间的相互依赖性有更深入的概念理解。服务创新和质量改进不能作为独立的管理活动来处理，因为这些过程是基于价值的学习的一部分，并为转型，价值共创和可持续发展实践建立了循环。研究的局限性/含意-该领域的未来研究应侧重于概括当前的发现，以确保在其他经验背景和概念化过程中，以社会和环境观点以及治理问题为基础，确保可持续服务业务的发展。社会意义-本文探讨了一种生态系统的构想，以实现自然与人之间的平衡：“动态”和“复杂”的生态系统可以在不同的背景下加以说明，以确保对社会和环境观点的坚定承诺。创造价值并发展可持续性实践。原创性/价值-本文通过利用服务研究，质量运动研究中的见解，以及通过撰写概念性论文研究城市在现实环境中的实际可持续性实践而做出的独创性贡献。

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