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Creating benchmarks for high performing organisations

机译：为高性能组织创建基准

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Purpose - The purpose of this paper is to show how decision makers in organizations can emulate the practices of winning organisations and in so doing, improve their own managerial practices. The paper draws on a four-year empirical study of 11 of Australia's high performing organisations that identified their winning characteristics over a 25 year period. The detailed research outcomes have been published in 2007 in a book titled The First XI: Winning Organisations in Australia and are summarised as a Winning Framework with nine key elements for long-term success. More recently, the author has been part of a team that has developed a sophisticated web-based diagnostic survey, the purpose of which is to allow decision makers to benchmark their organisational performance against the best practices identified in the original research. Design/methodology/approach - The research involved designing a series of 90 questions based on the Winning Framework and building an online diagnostic system for gathering and analysing data for benchmarking studies by organisations in a wide range of industry sectors. Findings - Concepts for conducting the survey in medium to large organisations are discussed and some initial results and case studies from trials of the survey instruments are also presented. The most valuable reporting techniques appear to be an organisational wide radar map, performance ranges and averages and detailed analysis from different organisational levels. Originality/value - Feedback from senior executives indicates that the holistic nature of the survey and the benchmarking process, coupled with the range of alternatives to analyse and display the results, provide unique and valuable insights into those operational and management opportunities that should accelerate their journey towards organisational excellence.
机译：目的-本文的目的是说明组织中的决策者如何模仿获胜组织的做法，并以此改善自己的管理做法。本文基于对11家澳大利亚高绩效组织的为期四年的实证研究，确定了其在25年内的获胜特征。详细的研究成果已于2007年出版在《第一十一：澳大利亚的获胜组织》一书中，并被总结为一个具有9个关键要素的“获胜框架”，以取得长期成功。最近，作者加入了一个团队，该团队开发了一个复杂的基于Web的诊断调查，其目的是使决策者可以根据原始研究中确定的最佳实践对组织绩效进行基准测试。设计/方法/方法-研究涉及基于Winning框架设计一系列90个问题，并建立一个在线诊断系统以收集和分析数据，以供各行各业的组织进行基准研究。调查结果-讨论了在中型到大型组织中进行调查的概念，并提供了一些初步结果和来自调查工具试验的案例研究。最有价值的报告技术似乎是组织范围内的雷达图，绩效范围和平均值以及来自不同组织级别的详细分析。原创性/价值-高管人员的反馈表明，调查的整体性质和基准制定过程，以及分析和显示结果的各种备选方案，为那些应加快其发展进程的运营和管理机会提供了独特而宝贵的见解追求组织卓越。

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