Measuring service quality in Macau luxury hotels using the QFD method: a case study

著录项

• 来源
  《International Journal of Services Technology and Management》 |2016年第2期|106-119|共14页
• 作者

  Chen-Kuo Pai; Shun-Hsing Chen; David Hinds;

  展开▼
• 作者单位

  Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macau SAR, China;

  Department of Marketing and Distribution Management, Oriental Institute of Technology, No. 58, Sec. 2, Sih-Chuan Rd., Pan-Chiao District, New Taipei City 22061, Taiwan;

  Department of Decision Sciences, Nova Southeastern University, 3301 College Avenue, Fort Lauderdale-Davie, Florida 33314, USA;

  展开▼
• 收录信息
• 原文格式 PDF
• 正文语种 eng
• 中图分类
• 关键词

  service quality; quality function deployment; QFD; customer satisfaction; tourism development; economic development;

  机译：服务质量;质量功能部署;QFD;客户满意度;旅游业发展;经济发展;