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首页> 外文期刊>International Journal of Services Technology and Management >Extending the concepts of service quality, transaction costs, internal institutions, and external institutions to the evaluation of real estate agencies
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Extending the concepts of service quality, transaction costs, internal institutions, and external institutions to the evaluation of real estate agencies

机译：将服务质量，交易成本，内部机构和外部机构的概念扩展到房地产中介机构的评估中

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摘要

By incorporating the concepts of internal and external institutions, this study extends the concept of governance mechanisms to the evaluation of the service quality provided by real estate agencies, as viewed from the perspective of construction companies. The results indicate, first, that construction companies believe that more agency problems will lead to higher transaction costs and that these transaction costs will affect the behavioural intention of the construction companies to continue doing business with the agency. Second, the results indicate that the laws and regulations applied by external institutions have a significant negative impact on agency problems and transaction costs, leading to reductions in both. Formal control mechanisms, meanwhile, were found to moderate the effects of agency problems on transaction costs. Finally, the maintenance of relationships with internal institutions also moderates the effect of agency problems on transaction costs, while problem solving moderates the effect of transaction costs on satisfaction.
机译：通过结合内部和外部机构的概念，从建筑公司的角度来看，本研究将治理机制的概念扩展到房地产中介机构提供的服务质量评估中。结果表明，首先，建筑公司认为更多的代理问题将导致更高的交易成本，而这些交易成本将影响建筑公司继续与代理开展业务的行为意图。其次，结果表明，外部机构适用的法律法规对代理问题和交易成本产生了重大的负面影响，导致两者均减少。同时，人们发现正式的控制机制可以减轻代理问题对交易成本的影响。最后，维持与内部机构的关系还可以减轻代理问题对交易成本的影响，而解决问题可以减轻交易成本对满意度的影响。

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