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Introduction to knowledge intensive service systems

机译：知识密集型服务系统简介

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The last decade has witnessed the rising significance of services - services are no longer just what the service sector does, but instead, they have become common activities undertaken by nearly every sector. The scale, complexity and interdependence of today's services are unprecedented, posing a major challenge for both practitioners and researchers and entailing a new way of designing and innovating services. The systems approach (Checkland, 1981) has been proposed as a shared framework for describing, structuring, analysing, and modelling services. According to this approach, services are best viewed as complex systems made of people, processes, inputs, outputs, resources, environment, and other service systems (Maglio et al., 2009).
机译：在过去的十年中，服务的重要性日益提高-服务不再仅仅是服务部门的工作，而是服务已成为几乎每个部门开展的共同活动。当今服务的规模，复杂性和相互依赖性是前所未有的，这对从业人员和研究人员都构成了重大挑战，并为设计和创新服务提供了新的方式。系统方法（Checkland，1981年）已被提议作为描述，结构化，分析和建模服务的共享框架。根据这种方法，最好将服务视为由人员，流程，投入，产出，资源，环境和其他服务系统组成的复杂系统（Maglio等，2009）。

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    Liping Zhao; Linda Macaulay; Ian Miles;

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    School of Computer Science,University of Manchester,Oxford Road, Manchester, Ml3 9PL, UK;

    Centre for Service Research,MBS, University of Manchester,Booth Street East, M15 6PB, UK;

    MIoIR/Centre for Service Research,MBS, University of Manchester,Oxford Road, Manchester, Ml3 9PL, UK;

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