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首页> 外文期刊>International Journal of Services Technology and Management >Evaluation of design for service innovation curriculum: validation framework and preliminary results
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Evaluation of design for service innovation curriculum: validation framework and preliminary results

机译：服务创新课程设计评估：验证框架和初步结果

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摘要

Designing product-service systems is challenging because of the broad and under-defined scope of the task. Design teams must integrate various solution elements, such as hardware, software, service, and infrastructure, while resolving the communication challenges among different domain-experts. Design for Service Innovation enables design teams to effectively deal with ambiguity and to communicate their ideas among team members and managers, as well as with customers through a common language. We validated the effectiveness of design for service innovation (DfSl) in both academia and industry. This paper describes the process and the preliminary results of the validation based on three approaches: hypothesis testing, voting and interviews.
机译：由于任务范围广泛且定义不足，因此设计产品服务系统具有挑战性。设计团队必须集成各种解决方案元素，例如硬件，软件，服务和基础结构，同时解决不同领域专家之间的沟通难题。服务创新设计使设计团队能够有效地处理歧义，并在团队成员和经理之间以及通过通用语言与客户交流他们的想法。我们验证了学术界和行业中服务创新设计（DfSl）的有效性。本文基于三种方法描述了验证的过程和初步结果：假设检验，投票和访谈。

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