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首页> 外文期刊>International Journal of Services Technology and Management >Industrial services innovation process: influencing factors - a case study
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Industrial services innovation process: influencing factors - a case study

机译：工业服务创新过程：影响因素-案例研究

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摘要

The purpose of this paper is to understand the intricacies (why and how) of service innovation processes and to validate factors influencing innovation processes in capital-intensive industries. A case study was performed in the Norwegian oil and gas industry to map motivation, mechanisms and challenges in innovation processes in service receiver and service provider organisations. Innovation process influencing factors were identified and validated. The findings indicate that for the service receivers the main motivational factor to innovate was to find solutions to existing and future operational needs, whilst for the service provider was to become more competitive and to improve market position. Resources, routines and control mechanisms for innovation process varied in different scenarios. The findings are based on a case study with companies from the oil and gas industry in Norway. This paper is limited to knowledge and technology-based services required to support operation, maintenance and support processes of advanced and complex production facilities.
机译：本文的目的是了解服务创新过程的复杂性（为什么和如何），并验证影响资本密集型行业创新过程的因素。在挪威的石油和天然气行业中进行了一个案例研究，以绘制服务接受者和服务提供商组织创新过程中的动机，机制和挑战。确定并验证了创新过程的影响因素。调查结果表明，对于服务接受者而言，创新的主要动机是寻找能够满足现有和未来运营需求的解决方案，而对于服务提供者而言，则是要变得更具竞争力并提高市场地位。创新过程的资源，例程和控制机制在不同的情况下会有所不同。这些发现基于对挪威石油和天然气行业公司的案例研究。本文仅限于支持先进和复杂生产设施的运行，维护和支持过程所需的基于知识和技术的服务。

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