The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation

Emanuel Melachrinoudis; Hokey Min

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The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation

机译：混合排队和双目标整数规划模型用于调度零售组织中的一线员工

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摘要

This paper presents a computerised system for scheduling frontline employees of a retail store. It determines the minimum staff level at the front office that is required to maintain an acceptable level of customer service, although customers arrive rando

机译：本文提出了一种用于调度零售商店一线员工的计算机化系统。它确定了在客户到达rando时，维持可接受的客户服务水平所需的最低前台员工水平。

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来源
《International Journal of Services Technology and Management》 |2008年第1期|p.33-50|共18页
作者
Emanuel Melachrinoudis; Hokey Min;
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作者单位

Department of Mechanical and Industrial Engineering Northeastern University Boston, MA 02115, USA;

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原文格式 PDF
正文语种 eng
中图分类管理学;
关键词
workforce scheduling; retail services; queuing;

机译：劳动力调度;零售服务;排队;

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The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation

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