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Outsourcing and supplier learning: insights from the Indian software industry

机译:外包和供应商学习:来自印度软件业的见解

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There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation 'events' in Indian software firms -their inputs and sources - and makes headway in opening the 'black box' of supplier learning in outsourcing relationships. This paper suggests that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources to address spaces for learning and innovation created by outsourcing.
机译:人们越来越同意印度软件公司正在从基于低成本的竞争优势向基于创新的竞争优势过渡。但是,关于此过渡过程如何工作的见解很少。本文力求将外包,全球价值链和企业能力文献集中在一起。它借鉴了侧重于印度软件公司的学习和创新“事件”的经验材料(它们的输入和来源),并在打开外包关系中的供应商学习的“黑匣子”方面取得了进展。本文建议向客户学习很重要,但不足以进行过渡。能力形成在很大程度上取决于外部或独立于外包关系的其他渠道和机制。本文展示了企业如何积极动员和整合内部和外部资源,以解决外包创造的学习和创新空间。

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