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首页> 外文期刊>International journal of technology and human interaction >The Relevance of Intellectual Capital in Shared Service Centres: An Exploratory Research on the Contribution of Three Models from Different Areas of Knowledge
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The Relevance of Intellectual Capital in Shared Service Centres: An Exploratory Research on the Contribution of Three Models from Different Areas of Knowledge

机译：共享服务中心中智力资本的相关性：来自不同知识领域的三种模式贡献的探索性研究

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>In the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres.
机译：>在共享服务的上下文中，考虑到服务和共享概念的内在特征，组织知识可以根据所采用的模型来承担不同程度的相关性，从最传统的模型到最新的被视为新形式的共享模型服务。它们是：能力中心，卓越中心，专业知识中心和技术中心。根据Nonaka的说法，新知识的创造是在将隐性知识转化为显性知识的连续过程中发生的。 Marciniak将共享服务的新模型与隐性知识和显性知识相关联。 Domingues在SSAM模型中提出了智力资本的概念，作为创新和优质服务有效性的驱动力。本文采用定性方法和建构主义范式，开展探索性研究，旨在针对共享服务中心的知识管理中这三种模型（Nonaka，SSAM和Marciniak）的融合提供新的方向和视野。

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