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首页> 外文期刊>International journal of technology and human interaction >An Empirical Examination of Users' Switch from Online Payment to Mobile Payment
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An Empirical Examination of Users' Switch from Online Payment to Mobile Payment

机译：用户从在线支付向移动支付转变的实证研究

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摘要

As an emerging service, mobile payment has not been widely adopted by users. Integrating both perspectives of enablers and inhibitors, this research examined user switchfrom online p ayment to mobile payment. Enablers include trust in mobile payment, flow and satisfaction, whereas the inhibitor is switching costs. Flow represents an optimal experience associatedwith using mobile payment. The results indicated that user switch receives a dual influence from both enablers and inhibitors. Among them, flow has the largest effect on switch intention. The results imply that service providers need to consider both aspects ofenablers and inhibitors in order to facilitate user switchfrom online payment to mobile payment.
机译：作为一种新兴服务，移动支付尚未被用户广泛采用。这项研究结合了推动者和抑制者的观点，研究了用户从在线支付到移动支付的转变。推动者包括对移动支付，流量和满意度的信任，而阻碍者则在转换成本。流程代表与使用移动支付相关的最佳体验。结果表明，用户转换受到促成因素和抑制因素的双重影响。其中，流量对切换意图影响最大。结果表明，服务提供商需要同时考虑启用者和阻止者这两个方面，以便于用户从在线支付切换到移动支付。

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