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The analysis and case studies of successful express logistics companies

机译：成功的快递物流公司的分析与案例研究

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摘要

With the globalisation of world business, the border-crossing activities between organisations have substantially increased. Organisations not only need to handle supply functions, but also play a tremendous role in demand Simulation through Integration both inside the firm and outside with business partners and customers. Logistics has become more and more mature and sophisticated by taking on an external focus, incorporating suppliers and customers in the business processes, with all the supply chain functions integrated into a whole. By minimising the costs in the value chain or providing customised Services, logistics acts as a major source of competitive advantages and profitability. To meet this goal, it would require the integration of activities to focus on customer-oriented measures. Customer service and logistics activities are a chain of interdependent activities that Supplement each other to facilitate the flow of information, goods and cash within the value chain. The absence of one activity may imply some specific Channels need to Supplement another unit. Generally, this paper is to study the impact of corporate strategy, technology and customer satisfaction on the firm's Performance, filling the gap of good customer service effects on long-term profits. Two international delivery providers, UPS and FedEx, are studied to realise the critical success factors of express logistics.
机译：随着世界商业全球化，组织之间的跨界活动已大大增加。组织不仅需要处理供应功能，还需要通过在公司内部和外部与业务合作伙伴和客户进行集成，在需求仿真中发挥巨大作用。通过关注外部，将供应商和客户纳入业务流程，并将所有供应链功能集成到一个整体中，物流变得越来越成熟和复杂。通过最小化价值链中的成本或提供定制服务，物流成为竞争优势和获利能力的主要来源。为了实现这一目标，将需要整合各种活动以关注于以客户为导向的措施。客户服务和物流活动是一系列相互依存的活动，相互补充，以促进价值链中的信息，货物和现金流动。没有一项活动可能意味着某些特定频道需要补充另一单位。通常，本文旨在研究公司战略，技术和客户满意度对公司绩效的影响，以弥补良好的客户服务对长期利润的影响。研究了两个国际交付提供商，UPS和FedEx，以实现快递物流的关键成功因素。

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  • 作者

    Tan Kah Ling; C.K.M. Lee; William Ho;

  • 作者单位

    Division of Systems and Engineering Management School of Mechanical and Aerospace Engineering Nanyang Technological University 50 Nanyang Avenue, 639798, Singapore;

    Division of Systems and Engineering Management School of Mechanical and Aerospace Engineering Nanyang Technological University 50 Nanyang Avenue, 639798, Singapore;

    Operations and Information Management Group Aston Business School, Aston University Birmingham B4 7ET, UK;

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  • 原文格式 PDF
  • 正文语种 eng
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  • 关键词

    united parcel service; UPS; federal express; FedEx; case study; express logistics;

    机译：联合包裹服务;UPS;联邦快递;联邦快递;案例分析;快递物流;

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