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Benchmarking for the provision of water supply and sanitation services to the urban poor: an assessment framework

机译：为城市贫民提供供水和卫生服务的基准：评估框架

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摘要

Assessment frameworks and indicators have been developed to guide water utilities in their benchmarking exercises. These systems are tailored to developed economies, where customers generally enjoy well-functioning piped services and are not well suited to assess the strategies, processes and practices targeted at services provision to the poor in less developed economies. The PROBE projects proposes a supplementary benchmarking framework, that allows the assessment of the enabling contributions by key stakeholders, as well as the quality of water and sanitation services in informal settlements. The framework comprises 13 indicators with 62 and 66 variables for water and sanitation respectively. The overall outcome is summarised in a single matrix. A field manual guiding the application of the framework was developed and tested. The results confirmed that the framework is able to assess performance of pro-poor water and sanitation services and has the potential to encourage dedicated knowledge exchange among stakeholders.
机译：已经制定了评估框架和指标，以指导水务公司进行基准测试。这些系统是为发达经济体量身定制的，在这些经济体中，客户通常享受运作良好的管道服务，并不适合评估针对向欠发达经济体中的穷人提供服务的战略，流程和做法。 PROBE项目提出了一个补充基准框架，该框架允许评估主要利益相关者的扶持性贡献以及非正式住区的水和卫生服务质量。该框架包括13个指标，分别具有关于水和卫生的62和66个变量。总体结果汇总在一个矩阵中。开发并测试了指导该框架应用的现场手册。结果证实，该框架能够评估扶贫水和卫生服务的绩效，并有可能鼓励利益相关者之间进行专门的知识交流。

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