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首页> 外文期刊>International Public Management Journal >How the source of performance information matters to learning on the front-lines: evidence from a survey experiment
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How the source of performance information matters to learning on the front-lines: evidence from a survey experiment

机译：绩效信息的来源如何在前线学习：来自调查实验的证据

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摘要

Despite the widespread implementation of performance management in public organizations, we know little about how contextual factors influence frontline employees' perceptions of performance information. This study contributes to the literature by developing and empirically testing hypotheses stating that the source of the performance information matters to frontline employees' perceptions and willingness to use performance information for learning purposes. We test the hypotheses in a survey experiment including 1926 public high school teachers in Denmark. The findings show that frontline employees exposed to performance information from vertical sources (the management) rather than from horizontal sources (colleagues in learning forums or the employees themselves) are less likely to perceive performance information as relevant and useful, and less willing to use the information for learning activities. The findings have important policy implications for the design of performance management in public organizations.
机译：尽管在公共组织中普遍实施绩效管理，但我们毫无困境地了解了背景因素如何影响前线员工对绩效信息的看法。这项研究通过开发和经验测试假设表示绩效信息的来源对前线雇员的看法和使用绩效信息来学习目的来说，这项研究有助于说明。我们在调查实验中测试假设，包括丹麦1926年公共高中教师。这些研究结果表明，从垂直来源（管理）而不是水平源（学习论坛或员工本身的同事）暴露于绩效信息的前线员工不太可能将性能信息视为相关和有用，而且愿意使用学习活动的信息。调查结果对公共组织绩效管理设计具有重要的政策影响。

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