Chatbots as Conversational Healthcare Services

Jovanovic Mladan; Baez Marcos; Casati Fabio

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Chatbots as Conversational Healthcare Services

机译：聊天作为会话医疗保健服务

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摘要

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the human-AI interaction aspects and the transparency in AI automation and decision making.

机译：Chatbots正在成为访问和提供医疗服务的有希望的平台。证据是越来越多的公开聊天聊天，旨在在提供预防，诊断和治疗服务方面发挥积极作用。本文仔细研究了这些新兴聊天乐队如何解决与医疗服务提供的设计方面，强调人为AI互动方面和AI自动化和决策的透明度。

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来源
《IEEE internet computing》 |2021年第3期|44-51|共8页
作者
Jovanovic Mladan; Baez Marcos; Casati Fabio;
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作者单位

Singidunum Univ Belgrade 160622 Serbia;

LIRIS Claude Bernard Univ Lyon 1 F-69100 Villeurbanne France;

Univ Trento I-38122 Trento Italy|ServiceNow Santa Clara CA 95054 USA;

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原文格式 PDF
正文语种 eng
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关键词
Chatbot; Medical services; Internet; Data collection; Medical diagnostic imaging; Automation; Vocabulary;

机译：Chatbot;医疗服务;互联网;数据收集;医疗诊断成像;自动化;词汇;

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Chatbots as Conversational Healthcare Services

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