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Patient-Centered Care: Just Ask a Thoughtful Question and Listen

机译：以病人为中心的护理：问一个沉思的问题并听

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摘要

To provide patient-centered care, which has been defined by the Institute of Medicine as "care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions," we need to understand those preferences, needs, and values. Such understanding requires that we listen to our patients on the issues that matter to them and then do something about it. Furthermore, the ability to listen to our patients, most importantly, but also to our colleagues, is the underlying foundation for a culture of respect. A culture of disrespect has arguably been the primary reason for the slow pace of improvement in patient safety.
机译：为了提供以患者为中心的护理，医学研究所将其定义为“尊重并响应患者的个人喜好，需求和价值观并确保患者的价值观指导所有临床决策的护理”，我们需要了解这些偏好，需求和价值观。这种理解要求我们听取患者关心的问题，然后再采取一些措施。此外，最重要的是，倾听患者的声音，同时也听取同事的声音，是尊重文化的基础。不尊重的文化可以说是患者安全性改善步伐缓慢的主要原因。

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    Michael Buist;

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    Faculty of Health, University of Tasmania, Hobart, and Clinical Lead, Critical Care Department, North West Regional Hospital, Burnie, Australia;

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