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Analysis of challenges for automobile service garages in India: a structural modeling approach

机译：印度汽车服务车库挑战分析：一种结构建模方法

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Purpose - The increase in automobile usage across the world has fortified the opportunities of maintenance service garages. However, there are significant numbers of challenges in front of maintenance service providers at all stages of the business. This paper identifies, analyzes and prioritizes various challenges associated with the establishment and survival of garages specific to Indian context Design/methodology/approach - In this paper, challenges for automotive service garage are identified through expert opinion, garage survey and literature. A structural hierarchical framework of the identified challenges is established through structural models, including interpretive structural modeling and analytic hierarchy process. Findings - This paper has identified nine challenges, namely proliferation of new models and variants; technological advancements in automobile systems; demand of better service quality; space and ambience requirements; labor requirements; requirement of modern support equipments, tools and spares; safety requirements and prevention of occupational hazards; environmental norms and concerns; proper documentation requirements. The drivers and dependent variables have been identified. A hierarchical framework of challenges has been established. Practical implications - This paper provides a comprehensive list of challenges and their priority in establishing an automobile maintenance garage business in Indian context. This will help the budding entrepreneurs and existing maintenance organizations to focus on the challenges that necessitate immediate attention and corrective actions. Originality/value - This paper provides a significant contribution in the literature of garage maintenance services, which is established on the viewpoint of different collaborators associated with this business. This study will be a foundation to investigate further in this domain.
机译：目的 - 世界各地的汽车使用量加强了维护服务车库的机会。但是，在业务所有阶段，维护服务提供商面前存在大量挑战。本文识别，分析和优先考虑与印度语境设计/方法/方法的车库建立和生存相关的各种挑战 - 本文通过专家意见，车库调查和文学来确定汽车服务车库的挑战。通过结构模型建立了所识别挑战的结构分层框架，包括解释性结构建模和分析层次结构。调查结果 - 本文已确定九项挑战，即新模型和变种的增殖;汽车系统的技术进步;更好的服务质量需求;空间和氛围要求;劳动要求;现代支持设备，工具和备件的要求;安全要求和预防职业危害;环境规范和关注;适当的文档要求。已经确定了驱动程序和依赖变量。已经建立了挑战的分层框架。实际意义 - 本文在印度语境中建立了汽车维护车库业务，提供了全面的挑战和优先事项。这将有助于提出的企业家和现有的维护组织专注于需要立即关注和纠正措施的挑战。原创性/价值 - 本文在车库维护服务的文献中提供了一项重要贡献，该服务是在与本业务相关的不同合作者的观点方面建立的。本研究将是在该领域进一步调查的基础。

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