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首页> 外文期刊>Journal of airport management >The evolution of the passenger experience on the airport concourse
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The evolution of the passenger experience on the airport concourse

机译：机场大厅旅客体验的演变

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摘要

In this paper we will explore the key functions and features of the post-security airport departure concourse. These concepts should be considered in order to underpin the passenger experience in future terminal design. In addition to catering to passenger needs and expectations, they must also serve as a significant non-aeronautical revenue-generating area of the terminal building. Providing for customer needs will improve the experience in this area of the airport with the greatest passenger dwell time, while also potentially boosting an airport's financial performance. Some of the features and amenities available to passengers when they arrive on the post-security airport departure concourse are rapidly evolving as a result of increased individual focus on modern technology. This drives airport operators to meet a changing set of needs and expectations, without forgoing the basic demands that must be satisfied. This paper will examine the spectrum of concourse features, from wi-fi and location-based services to the basics of concourse restrooms. Ultimately, meeting traveller needs and expectations serves to alleviate passenger stress, creates a pleasant airport experience and increases airport-generated revenues.
机译：在本文中，我们将探讨安全后机场出发大厅的主要功能和特点。应该考虑这些概念，以支持未来航站楼设计中的乘客体验。除了满足乘客的需求和期望之外，它们还必须充当航站楼重要的非航空创收领域。满足客户需求将以最大的乘客停留时间改善机场在该区域的体验，同时还可能提高机场的财务绩效。由于人们越来越关注现代技术，因此当旅客到达安全后机场起飞大厅时可利用的某些功能和便利正在迅速发展。这驱使机场运营商满足不断变化的需求和期望，而无需放弃必须满足的基本需求。本文将研究各种大厅功能，从无线网络和基于位置的服务到大厅洗手间的基本知识。最终，满足旅客的需求和期望有助于减轻旅客的压力，创造愉悦的机场体验并增加机场产生的收入。

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