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首页> 外文期刊>Journal of Asia Business Studies >The impact of technological-organizational-environmental (TOE) factors on firm performance: merchant's perspective of mobile payment from Thailand's retail and service firms
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The impact of technological-organizational-environmental (TOE) factors on firm performance: merchant's perspective of mobile payment from Thailand's retail and service firms

机译：技术组织 - 环境（TOE）因素对公司绩效的影响：商人从泰国零售和服务公司移动支付的角度

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Purpose - This study aims to identify the impact of mobile payment on firm performance by developing a model based on the technology, organization and environment framework (TOE framework) including relative advantage, complexity, compatibility, innovativeness, mobile payment knowledge, critical mass, competitive pressure and external support. Design/methodology/approach - The data were collected from the retail and service firms in Bangkok, Thailand (n = 387). Multiple regression analysis was applied to test the proposed model and carried out in SPSS version 25. Findings - The results indicated that the TOE factors, including relative advantage, innovativeness, mobile payment knowledge, critical mass, competitive pressures and external supports, can predict firm performance. While innovativeness is the strongest predictor of positive firm performance, on the other hand, critical mass is found to be negatively significant on firm performance. Practical implications - This research suggests that firms that accept mobile payment can identify the positive impact on firm performance and it is important for payment service providers and the government to work closely with firms. Originality/value - As some merchants still refuse to implement mobile payment services in their business, this current study seeks to understand the impact of mobile payment. However, not many studies are reported its impact in Southeast Asia. This study is probably the first in Thailand to examine the impact of mobile payment on firm performance in the retail and service firms.
机译：目的 - 本研究旨在通过基于技术，组织和环境框架（TOE框架）的模型来确定移动支付对公司性能的影响，包括相对优势，复杂性，兼容性，创新，移动支付知识，临界质量，竞争力压力和外部支撑。设计/方法/方法 - 从泰国曼谷的零售和服务公司收集数据（n = 387）。应用多元回归分析来测试所提出的模型，并在SPSS版本25中进行。结果表明，脚趾因素，包括相对优势，创新，移动支付知识，临界质量，竞争压力和外部支持，可以预测公司表现。虽然创新是积极的最坚定性能的最强预测因子，另一方面，发现临界群众对公司性能产生负面显着。实际意义 - 本研究表明，接受移动支付的公司可以识别对公司性能的积极影响，并且支付服务提供商和政府与公司密切合作非常重要。原创性/价值 - 随着一些商家仍然拒绝在其业务中实施移动支付服务，这项目前的研究旨在了解移动支付的影响。然而，没有许多研究报告其在东南亚的影响。这项研究可能是泰国第一个，审查移动支付对零售和服务公司的公司性能的影响。

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