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Tensions and trade-offs in multi-actor service ecosystems

机译：多演员服务生态系统中的紧张局势和权衡

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The purpose of this article is to: (1) understand tensions and trade-offs that actors make through activities and interactions in their service ecosystem stemming from differing worldviews; (2) explicate how actors resolve tensions through trade-offs, identifying focal relationships and the relative influence of focal actors; (3) propose a conceptual framework of tensions and trade-offs in multi-actor service ecosystems. Drawing on Institutional Logics and Practice Theory this article provides new insights into multi-actor service ecosystems identifying tensions and trade-offs that actors make with other actors designed to achieve desired outcomes. In a first, authors demonstrate that actors exhibit different forms of focal relationships, with actors' worldviews influencing roles and practices. Misalignment of worldviews can result in significant tensions. However, reconciling conflicting goals and practices is not always realistic or beneficial due largely to enduring worldviews of focal actors. Practical and theoretical implications are provided with an agenda to guide future research.
机译：本文的目的是：（1）了解参与者通过与不同的世界观中的服务生态系统中的活动和互动进行的紧张局势和权衡; （2）阐述演员如何通过权衡解决紧张局势，确定焦点关系和焦点运动员的相对影响; （3）在多演员服务生态系统中提出了一个概念的紧张局势和权衡框架。借鉴机构逻辑和实践理论本文对多演员服务生态系统提供了新的洞察，识别演员与旨在实现所需结果的其他演员的紧张局势和权衡。首先，作者展示了演员表现出不同形式的局部关系，参与者的世界观影响角色和实践。世界观的未对准可能导致严重紧张局势。然而，在很大程度上持续到持续的焦点行动者世界观，调和相互矛盾的目标和实践并不总是逼真的或有益。议程提供了实用和理论影响，以指导未来的研究。

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