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Location, location ... mailing location? The impact of address as a signal

机译:位置,位置...邮寄地点?地址的影响为信号

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摘要

Recently, service providers have begun offering an innovative option for consumers seeking to rent an address. While the traditional option was for a post office box (e.g., PO Box 203, Chicago, IL 60654), the new option features a real street address with a unique suite number (e.g., 301 West Grand Avenue, Suite 203, Chicago, IL 60654). Service providers claim that addresses affect consumer perceptions of credibility and professionalism; however, these arguments have never been substantiated. Therefore, this research aims to examine the relationship between addresses and consumer evaluations of small businesses. Across a series of five experiments, we find evidence in support of the service providers' claims and apply signaling theory to show why consumers evaluate a small business with a street and suite address more favorably.
机译:最近,服务提供商已经开始为寻求租用地址的消费者提供创新的选择。虽然传统选项是邮局框(例如,Po Box 203,Chicago,IL 60654),但新选项具有真正的街道地址,具有独特的套房(例如,301 West Grand Avenue,Suite 203,Chicago,IL) 60654)。服务提供商声称,解决消费者对信誉和专业性的看法;但是,这些论点从未得到证实。因此,本研究旨在审查小企业的地址与消费者评估之间的关系。在一系列五个实验中,我们发现支持服务提供商的索赔并应用信令理论,以表明消费者与街道和套件地址更有利地评估小企业。

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