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Emergence and phase transitions in service ecosystems

机译：服务生态系统中的出现和阶段过渡

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Service ecosystems provide a valuable perspective for exploring value co-creation, as they offer a relevant context to study dynamic resource integration processes. Although recent literature considers service ecosystem dynamics, little research concurrently addresses two key drivers of it: emergence and phase transitions. These two phenomena are often confused and frequently co-exist, with phase transitions necessarily involving emergence. Drawing on meta-theoretical foundations of service-dominant logic and systems theory, this conceptual paper synthesizes and extends knowledge of emergence and phase transitions in service ecosystems, including proposed new definitions. To achieve these aims, first the conditions where phase transitions and emergence exist or co-exist are identified, and second, key features, triggers, processes and outcomes are compared and contrasted. A conceptual framework illustrates how emergence and phase transition, together and separately, impact service ecosystem dynamics. In addition to the theoretical contribution, our work can assist managers discern, navigate and harness these phenomena by adopting non-predictive approaches such as effectuation and environmental scanning. Promising future research topics are also proposed.
机译：服务生态系统为探索价值共同创建提供了有价值的视角，因为它们提供了研究动态资源集成流程的相关背景。虽然最近的文献考虑了服务生态系统动态，但很少的研究同时解决了它的两个关键驱动因素：出现和阶段过渡。这两种现象通常很困惑和经常共存，相变必然涉及出现。在荟萃理论基础上绘制服务主导逻辑和系统理论，这种概念造纸综合并扩展了服务生态系统中的出现和阶段过渡的知识，包括提出的新定义。为了实现这些目的，首先鉴定存在或共存存在或共存的条件，并比较和对比，并对较小的，关键特征，触发器，过程和结果。概念框架说明了出现和相位过渡如何以及分别影响服务生态系统动态。除了理论贡献之外，我们的工作还可以通过采用非预测方法，如有效性和环境扫描，协助经理辨别，导航和利用这些现象。还提出了未来的未来研究主题。

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