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首页> 外文期刊>Journal of Business Research >Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors
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Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors

机译：急诊部门的患者满意度：通过可穿戴传感器揭示复杂的相互作用

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摘要

We analyzed the interaction between patients and providers in the emergency department of a large university hospital using Sociometric Badges. Providers (doctors and nurses) were equipped with wearable sensors (Sociometric Badges), the badges measure body movements and speech energy with accelerometers, microphones, Bluetooth and infrared sensors.Results show that patient satisfaction and service perceptions are greatly influenced by behavioral and network factors. Patients appreciate the physical closeness of the doctors and the providers' continuous monitoring of their health conditions. They also desire to be actively involved into the communication network with practitioners. In addition, patients perceive positively teams where doctors take the leadership of the communication network and ensure an effective team conversation.
机译：我们分析了使用社会计量徽章的大学医院急诊部门患者和提供者之间的相互作用。 供应商（医生和护士）都配备了可穿戴传感器（社会计量徽章），徽章测量机身运动和语音能量，通过加速度计，麦克风，蓝牙和红外传感器。结果表明，患者满意度和服务感知受到行为和网络因素的大大影响 。 患者欣赏医生的身体近距离和提供者的健康状况的持续监测。 他们还希望积极参与与从业者的通信网络。 此外，患者认为，医生接受通信网络的领导并确保有效的团队谈话。

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