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Explaining and predicting purchase intentions following luxury-fashion brand value co-creation encounters

机译:在奢侈品品牌价值共同创造过程中解释和预测购买意图

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This study investigates luxury brand value co-creation processes. The authors use a mixed method approach to examine the relationships among encounter attributes, consumer value, brand value, and purchase intentions. In-depth interviews with Chanel customers reveal their reactions to their digital marketing and art marketing value co-creation experiences. Structural equation modeling analysis shows that the experiences influence customer value, customer value then influences brand value, and brand value then influences purchase intentions. Findings suggest that marketers should emphasize emotional and experiential aspects during customer-brand interaction encounters. (C) 2016 Elsevier Inc. All rights reserved.
机译:这项研究调查了奢侈品牌价值共创过程。作者使用一种混合方法来检验相遇属性,消费者价值,品牌价值和购买意愿之间的关系。香奈儿(Chanel)客户的深入访谈揭示了他们对数字营销和艺术营销价值共创体验的反应。结构方程模型分析表明,体验会影响客户价值,客户价值会影响品牌价值,品牌价值会影响购买意图。调查结果表明,营销人员应在与客户和品牌互动时强调情感和体验方面。 (C)2016 Elsevier Inc.保留所有权利。

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