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首页> 外文期刊>Journal of Business Research >Responsible gambling: Sympathy, empathy or telepathy?
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Responsible gambling: Sympathy, empathy or telepathy?

机译：负责任的赌博：同情，同情还是心灵感应？

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摘要

This study investigates whether customer contact employees can identify difficulties in managing gambling behavior among the diverse groups of patrons that frequent gambling venues. The researchers recruited employees from non-casino gambling venues located in areas with a high concentration of residents considered vulnerable to problem gambling. The results reveal that venue employees are capable of recognizing signs of difficulties in controlling time and money spent on gambling and can distinguish differences in behavior between age, gender and specific cultural groups. Young men emerged as most vulnerable to problem gambling, however, venue employees had little sympathy for these patrons. The study contributes to the literature on how recreational gamblers manage their gambling behavior and has implications for venue management and gambling policy. (C) 2015 Elsevier Inc. All rights reserved.
机译：这项研究调查了与客户联系的员工是否可以识别经常赌博场所的顾客群体在管理赌博行为方面的困难。研究人员从非赌场赌博场所招募了员工，这些场所位于居民集中的地区，被认为容易发生问题赌博。结果表明，场馆员工能够识别难以控制的时间和金钱，并能够区分年龄，性别和特定文化群体在行为上的差异。年轻人最容易出现问题赌博，但是，场馆工作人员对这些顾客没有多大同情。该研究为有关娱乐性赌徒如何管理其赌博行为的文献做出了贡献，并对场所管理和赌博政策产生了影响。 （C）2015 Elsevier Inc.保留所有权利。

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