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Inter-firm learning and knowledge-sharing in multinational networks: An outsourced organization's perspective

机译：跨国网络中的企业间学习和知识共享：外包组织的观点

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This research provides insights into how learning and knowledge are exchanged multinationally between customer firms and their outsourced suppliers who provide non-core, yet essential, services. The paper seeks to understand: (1) how information is exchanged in these networks; (2) how cumulative knowledge adds value in these networks; and (3) how boundary-spanners assist in the dissemination of knowledge and learning within the network. Based on a pharmaceutical industry case, the results suggest that: (a) multinational firms operate more effectively and interact by sharing knowledge with outsourced firms which reflect the customers' structure and fit; (b) networked firms benefit from interactions through economies of scope, but knowledge is not necessarily shared equally among partners; (c) learning and knowledge-sharing interactions are tightly coupled at the product development stage; and (d) outsourced firms interact with external boundary-spanners as needed. The research provides insights for managers of multinational organizations and managers of firms from where essential services are outsourced.
机译：这项研究提供了有关如何在客户公司及其提供非核心但必不可少的服务的外包供应商之间进行跨国交流学习和知识的见解。本文试图理解：（1）如何在这些网络中交换信息； （2）累积知识如何在这些网络中增加价值； （3）跨边界者如何协助在网络内传播知识和学习。根据一个制药行业的案例，结果表明：（a）跨国公司通过与反映客户的结构和适合度的外包公司共享知识来更有效地运作和互动。 （b）联网公司通过范围经济而受益于互动，但知识不一定在合作伙伴之间平均分享； （c）在产品开发阶段，学习和知识共享的互动紧密联系在一起； （d）外包公司根据需要与外部边界合作。该研究为跨国公司的管理者和将基本服务外包的公司的管理者提供了见识。

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