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Consumer roles in brand culture and value co-creation in virtual communities

机译:消费者在品牌文化中的角色和虚拟社区中的价值共创

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摘要

Using a Netnographic Grounded Theory approach to an online fan forum, a Virtual Community (VC), this article considers brand culture and value co-creation. The research site is a VC containing football fans who are viewed as stakeholders of the organisation Liverpool Football Club. Following a service-dominant logic (SDL) and consumer culture theory (CCT) approaches, analysis is conducted on fan consumer behaviour leading to the submission of a Typology of Seven Consumer Community Cultural Co-creative Roles. The authors reflect on existing theoretical consumer responses to market offerings of exit, voice, loyalty, and twist, found in extant literature, adopting these as four co-creative roles. This study contributes three new consumer co-creative roles of entry, re-entry, and non-entry. Managerial implications of the typology are discussed.
机译:本文使用网络志本根理论方法对在线粉丝论坛,虚拟社区(VC)进行研究,从而考虑了品牌文化和价值共创。该研究站点是一个由足球迷组成的VC,被视为利物浦足球俱乐部组织的利益相关者。遵循服务主导逻辑(SDL)和消费者文化理论(CCT)的方法,对粉丝的消费者行为进行了分析,最终提出了“七种消费者社区文化共同创造角色类型”。作者回顾了现有文献中现有的理论上消费者对市场存在的退出,声音,忠诚度和扭曲的反应,并将它们作为四个共同创造的角色。这项研究为进入,重新进入和不进入三个新的消费者共同创造角色做出了贡献。讨论了类型学的管理意义。

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