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From Armani to Zara: Impression formation based on fashion store patronage

机译:从阿玛尼(Armani)到扎拉(Zara):基于时尚商店光顾的印象形成

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摘要

Fine fashion and fast fashion are ever converging. Just as consumers buy luxury fashion brands to express or enhance their self-image, so also can they patronize fashion stores with a self-congruent personality positioning. This article addresses the following research question: Do people use store personality traits to infer store patron personality traits? Two studies following the continuum model of impression formation examine this question. The findings of a consumer survey (study 1) demonstrate that people do indeed associate particular stereotypes with a store's patrons. The experiment in study 2 shows that the impression of others may substantially differ depending on the shopping bag (i.e., external cue of store patronage) the other carries. Apparently, besides "dress to impress", consumers may also well mind where they shop. Retailers can benefit from creating a particular store personality as a unique selling proposition: a trend for luxury brand managers to attend to.
机译:高级时装和快速时装正在融合。就像消费者购买奢侈品时尚品牌来表达或增强自己的自我形象一样,他们也可以以一致的个性定位来光顾时尚商店。本文提出以下研究问题:人们是否使用商店人格特质来推断商店顾客的人格特质?遵循印象形成的连续模型的两项研究检验了这个问题。消费者调查的结果(研究1)表明,人们确实确实将特定的刻板印象与商店的顾客联系在一起。研究2中的实验表明,其他人的印象可能会有所不同,具体取决于其他人携带的购物袋(即商店光顾的外部提示)。显然,除了“给人留下深刻印象”之外,消费者还可能会介意他们在哪里购物。零售商可以通过创造一种独特的商店个性作为一种独特的销售主张而受益:奢侈品牌管理者应注意的一种趋势。

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