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Experiential goods with network externalities effects: An empirical study of online rating system

机译:具有网络外部效应的体验商品:在线评估系统的实证研究

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摘要

This paper uses online users' reviews and sales information from May 2003 to March 2007 to study a new experiential product: online video game (or virtual world). The results suggest that, first of all, for a hedonic product such as an online video game, the availability of online review system could not fully transform experience attributes into search attributes. The empirical study confirms that negative word-of-mouth has more significant impact than positive reviews. The study empirically verifies that the existence of direct network externalities (I.e. a product's value increases when more consumers join the network) is crucial for a hedonic product. The size of the user base signals the quality of the game, and works like a search attribute for potential users. A large user base will reduce the negative impact from unfavorable reviews.
机译:本文使用2003年5月至2007年3月在线用户的评论和销售信息来研究一种新的体验产品:在线视频游戏(或虚拟世界)。结果表明,首先,对于享乐产品,例如在线视频游戏,在线评论系统的可用性无法将体验属性完全转换为搜索属性。实证研究证实,负面口碑比正面评价具有更大的影响。该研究从经验上验证了直接网络外部性的存在(即,当更多的消费者加入网络时产品的价值增加)对于享乐产品至关重要。用户群的大小标志着游戏的质量,并且像潜在用户的搜索属性一样工作。庞大的用户群将减少不利评论带来的负面影响。

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