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首页> 外文期刊>Journal of communication management >Does good internal communication enhance life satisfaction?
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Does good internal communication enhance life satisfaction?

机译：良好的内部沟通提升了生活满意度吗？

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Purpose - The study explored the relationship between the two concepts-internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between eight internal communication dimensions (satisfaction with feedback, satisfaction with communication with immediate superior, satisfaction with horizontal communication, satisfaction with informal communication, satisfaction with information about the organization, satisfaction with communication climate, satisfaction with the quality of communication media and satisfaction with communication in meetings) and life satisfaction. Design/methodology/approach - To exclude the potential impact of contextual factors, we conducted a quantitative field research on a homogeneous sample of 507 respondents, employed in a multinational organization. For the assessment of ICS, we used the Internal Communication Satisfaction Scale (UPZK), developed by Tkalac Vercic et aL (2009). For the assessment of life satisfaction, we used the satisfaction with life acale (SWLS) developed by Diener et aL (1985). Findings - Results showed a very high, statistically significant correlation between ICS and life satisfaction. All dimensions of ICS are highly correlated with life satisfaction, but this relationship proved to be the strongest between life satisfaction and two dimensions of ICS (satisfaction with informal communication and satisfaction with communication climate). Research limitations/implications - Our study has three general limitations: (1) the dataset is of cross-sectional nature, which prevents inferring causality between variables; (2) a common source bias is present (ICS and life satisfaction are measured from the same source) and (3) we used self-reports [given the subjective nature and others' reports of life satisfaction yield weaker but similar results (Erdogan et aL, 2012)]. Originality/value - We identified satisfaction with internal communication, as a work domain that has not yet received attention in the management literature, to have an important role in life satisfaction. Among others, we found satisfaction with informal communication and satisfaction with communication climate to be especially relevant ICS dimensions, implying that organizations should primarily cultivate non-formalized dimensions of internal communication-a positive communication environment.
机译：目的 - 该研究探讨了两种概念 - 内部通信满意度（IC）与生活满意之间的关系。此外，该研究分析了八个内部通信尺寸之间的联系（对反馈的满意度，与沟通的满意度与级别的沟通，满意于水平通信，对非正式沟通的满意度，满意于组织信息，与沟通气候的满意度，满意度通信媒体与会议沟通的满意度，与生活满意度。设计/方法/方法 - 排除上下文因素的潜在影响，我们对跨国组织雇用的507名受访者的同质样本进行了定量现场研究。对于ICS的评估，我们使用了由Tkalac Vercic等（2009）开发的内部通信满意度规模（UPZK）。为了评估生活满意度，我们利用Diener等人（1985）开发的生命Acale（SWL）的满意度。结果 - 结果表明，ICS和生活满意度之间存在非常高的统计学相关性。 IC的所有尺寸与生活满意度高度相关，但这种关系被证明是最强的生活满意度和IC的两个维度（与通信气候的非正式沟通和满意度满意度）。研究限制/含义 - 我们的研究有三个一般限制：（1）数据集是横截面性质，这可以防止变量之间的因果关系; （2）存在一个共同的源极偏见（从相同的源测量ICS和Life满意度）和（3）我们使用自我报告[鉴于主观性质和其他人的生活报告满意度产生较弱但类似的结果（Erdogan Et al，2012）]。原创性/价值 - 我们确定了与内部沟通的满意度，作为在管理文献中尚未受到关注的工作领域，在生活满意度中具有重要作用。在其他之外，我们发现满意与沟通气候的非正式沟通和满意度尤其是相关的IC尺寸，这意味着组织应该主要培养内部通信的非形式化维度 - 积极的通信环境。

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