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首页> 外文期刊>Journal of consumer policy >The Impact of EU Norms and Policies on Consumer Protection Enforcement in Serbia
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The Impact of EU Norms and Policies on Consumer Protection Enforcement in Serbia

机译：欧盟规范和政策对塞尔维亚消费者保护执法的影响

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摘要

Pursuant to its 2008 Stabilization and Association Agreement governing the process of EU integration, Serbia is obliged to align its consumer protection standards (including those related to enforcement) with those of the EU. This article considers the overall approach to enforcement of consumer law in Serbia, focussing in particular on the extent to which EU enforcement principles have been successfully exported to Serbia and whether the goals of EU consumer policy have been achieved. It argues that the incorporation of EU norms has brought fundamental changes to Serbian enforcement mechanisms at a formal level, such as in relation to mediation processes as well as the introduction of injunctions for the protection of collective consumer interests. In practice, however, the impact of this incorporation is quite limited. A number of factors that restrict the practical effectiveness of the mediation processes and injunctions required by EU law are explored in the article, including weak sanctions, excessive reliance on poorly resourced consumer organizations, absence of a business culture of compliance or a sophisticated and determined consumer protection enforcement culture sufficiently grounded in expertise, as well as an overarching political, legislative, and institutional instability. These factors also undermine the general aim of EU policy to achieve effective consumer protection enforcement in the Serbian context.
机译：根据其关于欧盟一体化进程的2008年《稳定与结社协议》，塞尔维亚有义务使其消费者保护标准（包括与执法有关的标准）与欧盟的标准保持一致。本文考虑了在塞尔维亚执行消费者法的总体方法，尤其着重于欧盟执法原则已成功出口到塞尔维亚的程度以及欧盟消费者政策的目标是否实现。它认为，纳入欧盟规范已在正式层面上对塞尔维亚的执行机制带来了根本性的变化，例如在调解程序以及引入保护集体消费者利益的禁令方面。但是，实际上，这种合并的影响是非常有限的。本文探讨了许多因素，这些因素限制了调解程序和欧盟法律所要求的禁令的实际有效性，包括制裁力度薄，对资源贫乏的消费者组织的过度依赖，缺乏合规的商业文化或成熟而坚定的消费者保护执法文化充分基于专业知识以及全面的政治，立法和机构不稳定。这些因素也破坏了欧盟在塞尔维亚语环境中实现有效的消费者保护执法政策的总体目标。

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